Terms and conditions
Last updated: 5 November 2026
These terms govern the use of this website and the purchase and enjoyment of LOSCO Studio's classes and plans. By booking a class, buying a plan or using our facilities, you accept what is described below. If you do not agree, please do not book. In case of any discrepancy, the Spanish version of these terms prevails.
Who we are
This site is operated by Carolina Losco ("LOSCO Studio"), with address at Av. Presidente Masaryk 191, Piso 7, Col. Polanco V Sección, Alcaldía Miguel Hidalgo, C.P. 11560, Mexico City, CDMX, Mexico.
For anything related to these terms you can write to us at hola@loscostudio.mx or call +52 55 7444 7986.
Bookings
All classes require a prior booking, made through the studio's booking system available on this site and subject to the number of spots in each session.
Your spot is confirmed only when the system confirms it. A booked class uses a credit from your plan at the moment of booking, not at the moment you take it.
Cancellations and changes
You may cancel or change your booking at no cost up to 12 hours before the class starts, using the same system you booked with.
Cancellations made after that window, as well as no-shows, use up the class credit. This policy exists because spots are limited: a spot released late can no longer be offered to someone else.
Late arrivals
Please arrive at least 15 minutes before the start. For safety reasons, if you arrive after the class has begun the instructor may deny access: joining a session in progress without warming up increases the risk of injury and interrupts the rest of the group.
In that case the class is considered taken and the credit is used.
Plans, credits and validity
Each plan has a set validity period, stated at the time of purchase, which starts running from the purchase date, not from the first class taken.
Credits not used within the validity period are forfeited and cannot be exchanged for money or extended, except under the freeze conditions described below.
Plans are personal and non-transferable: they cannot be assigned, shared or gifted to another person without the studio's express written authorisation.
Freezing your plan
You may request a temporary suspension of your plan on justified medical grounds, providing a medical certificate. Each request is reviewed individually, and the studio decides in each case whether it applies and for how long.
The request must be made in writing before the plan's validity expires. Retroactive freezes are not granted.
Refunds
Plans and classes are non-refundable once purchased.
If the studio cancels a class for reasons attributable to it, the credit is fully restored to your account or you are offered a spot in an equivalent session, at your choice.
Health, fitness and liability
Pilates is physical activity and carries inherent risks. By booking you declare that you are in adequate health to practise it and that you have consulted a health professional if you had any doubts.
It is your responsibility to inform the studio, before your first class and whenever something changes, about injuries, recent surgery, pregnancy, high blood pressure, osteoporosis or any condition that may affect your practice. That information lets us adapt the exercises; without it we cannot.
During class you must follow the instructor's guidance and stop at any discomfort. LOSCO Studio is not liable for injuries arising from withholding health information, from not following instructions, or from improper use of the equipment.
Minors
Access to classes is allowed from the age of 16. Minors require the express authorisation of a parent or guardian, who assumes the corresponding responsibility.
Using the studio
For hygiene and safety, grip socks are required during practice. Please come in suitable clothing and without accessories that could damage the equipment.
Equipment must be used only under the instructor's supervision. Any damage caused by improper use is the responsibility of the person who caused it.
The studio is not liable for valuables left behind or lost on the premises.
We reserve the right of admission in the event of conduct that affects the safety, integrity or wellbeing of other people or of our staff.
Prices and changes
Prices are stated in Mexican pesos and include applicable taxes. They may change at any time, without affecting plans already purchased, which keep the conditions in force at the time of purchase.
Intellectual property
The contents of this site — text, photographs, video, logos and design — belong to LOSCO Studio or are used under the corresponding licence, and are protected by applicable law. They may not be reproduced or used without prior written authorisation.
Changes to these terms
We may update these terms to reflect changes in our operation or in applicable regulation. The version in force will always be the one published on this page, with its update date. We recommend reviewing it periodically.
Governing law
These terms are governed by Mexican law. For any dispute, the parties submit to the competent courts of Mexico City, CDMX, waiving any other jurisdiction that might correspond to them.