Privacy notice
Last updated: 4 November 2026
In compliance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties, its Regulations and the Privacy Notice Guidelines, we provide the following information about how we handle your personal data. This English text is a courtesy translation; the binding version is the Spanish one.
Who is responsible for your data
Carolina Losco (LOSCO Studio), with address at Av. Presidente Masaryk 191, Piso 7, Col. Polanco V Sección, Alcaldía Miguel Hidalgo, C.P. 11560, Mexico City, CDMX, Mexico, is responsible for the use and protection of your personal data.
What data we collect
For the purposes described below we process the following categories of data:
- Identification and contact data: name, email address, phone number and date of birth.
- Billing data: whatever you provide so we can issue tax receipts, when you request them.
- Health data (sensitive): injuries, surgery, pregnancy and any physical condition you tell us about so we can adapt your practice.
- Service usage data: booking history, attendance and plans purchased.
- Browsing data: pages visited, time on site, referring site, device type and approximate location, collected automatically through Google Analytics (see “Cookies and similar technologies”).
Sensitive personal data
The health information you give us is sensitive personal data under the Law. We collect it for one purpose only: to adapt the exercises to your condition and prevent injury.
Processing this data requires your express written consent, which we collect separately before your first class. You may refuse, but in that case we will not be able to adapt the practice to your condition and the studio may decline to provide the service for safety reasons.
What we use your data for
Purposes necessary to provide the service:
- Managing your registration, your bookings and your class history.
- Processing payment for plans and issuing receipts.
- Adapting exercises to your physical condition and looking after your safety.
- Notifying you of schedule changes, cancellations or operational information.
- Answering your questions, requests and complaints.
Additional purposes
Secondarily, and only if you do not object, we use your data to send you news, promotions and invitations to studio events, and to compile internal statistics that help us improve the service.
These purposes are not necessary to provide the service. If you do not want your data used for them, write to us at hola@loscostudio.mx. Your refusal will not be grounds for denying you the services you purchased.
Who we share your data with
We do not sell or trade your personal data.
We share it only with the providers we need in order to operate, and only as far as necessary: the booking and payment platform the studio uses, the web analytics service (Google Analytics), and our accountant or tax adviser for invoicing purposes. These providers are bound to handle your data in accordance with this notice.
We may also disclose it to competent authorities where there is a legal obligation. None of these transfers requires your consent under the Law. Beyond these cases, we do not transfer your data to third parties without your authorisation.
Your ARCO rights
You have the right to know what data of yours we hold and what we use it for (Access), to ask us to correct anything inaccurate (Rectification), to request deletion when you believe it is not being used in accordance with the regulation (Cancellation), and to object to your data being used for specific purposes (Opposition).
To exercise them, send your request to hola@loscostudio.mx stating your full name, a means of contact, a clear description of what you are asking for, and a copy of your official ID. If you act through a representative, this must be evidenced.
We will answer your request within a maximum of 20 business days and, where appropriate, act on it within the following 15 business days.
Withdrawing consent
You may withdraw at any time the consent you gave us to process your data, by writing to the same address. Note that in some cases we will not be able to act on the withdrawal immediately due to legal obligations, and that withdrawing it may mean we can no longer provide you the service.
Limiting use or disclosure
If you simply want to stop receiving promotional messages, just ask us by email or use the unsubscribe link included in each message. There is no need to start an ARCO procedure for this.
Cookies and similar technologies
This site uses the cookies necessary for it to work and, where applicable, those set by the booking system embedded in the schedule page, subject to that provider's own privacy policy.
We also use Google Analytics, a Google service, to understand in aggregate how many people visit the site, where they come from and how long they stay. Its cookies record the pages you visit, how long your visit lasts, the site you came from, your device and browser type and your approximate location; it does not receive your name or contact details. Google handles this information under its privacy policy: policies.google.com/privacy.
You can block or delete cookies from your browser settings, or turn off measurement alone with the Google Analytics opt-out browser add-on: tools.google.com/dlpage/gaoptout. Blocking all cookies may affect how the booking system works.
Changes to this notice
This notice may be updated due to changes in our services, our practices or the regulation. The version in force will always be the one published on this page, with its update date.
If after exercising your rights you believe you were not properly attended to, you may turn to Mexico's Anti-Corruption and Good Government Ministry (Secretaría Anticorrupción y Buen Gobierno), the authority responsible for personal data protection.